Merchandise in a saleable condition with all original tags attached may be exchanged or returned for a credit note only. A refund will be given if there is a fault in the garment or it has been damaged during shipping. This policy is non-negotiable. Please note we do not offer any refunds for items that are on sale unless they are faulty or damaged. Size discrepancies will be changed for a credit note only. All sale items are final. Returns or exchanges are accepted on goods within 7 days of receiving the product in Australia. For International purchases you have 7 days to notify hello@modamittsu.com and return your item(s) from the date you receive the package. Items not received within this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed and all tags must be attached.
Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. We take no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied.
Moda Mittsu reserves the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.
For exchange of product please complete the invoice and a Returns Authorisation Form that is enclosed within the original delivery along with the invoice for the item(s) in question.
Please email hello@modamittsu.com to obtain a Return Authorization Number (RA Number). Please indicate the reason for the return and if you require an exchange or a refund and send your package to the following address;
MODA MITTSU
PO Box 85
Yallingup WA 6282
Australia
Please note we do not offer refunds for purchases that are made using AFTERPAY. All sales made using AFTERPAY are final and will not be refunded following finalising account. Please note if we are unable to exchange we will provide a credit note to the value of the original purchase.
AFTERPAY are a separate entity and returns do not affiliate with this service.